Privacy Policy

1. Introduction

ALPISERV respects your privacy and is committed to protecting the personal data of all users of its website and customers of its services. This Privacy Policy explains how we collect, use, store and protect your information, in accordance with Regulation (EU) 2016/679 - GDPR and applicable Portuguese legislation.

2. Data Controller

The entity responsible for processing the data is:
ALPISERV - Serviços de Trabalhos Verticais, Lda.
Rua D. João de Castro, 834 | 4519-546 Fânzeres | Gondomar
E-mail: geral@alpiserv.com

3. Data collected

We may collect the following personal data:

• Identification and contact details: name, telephone number, email address, company (where applicable);
• Information provided voluntarily: messages sent via the contact form;

Technical data: IP address, browser type, operating system and pages visited (via cookies).

4. Purpose of processing

The personal data collected is used for:

• Responding to requests for contact or quotes;
• Schedule visits or technical meetings;
• Providing information on ALPISERV services and projects;
• Complying with legal and contractual obligations;

Improving the functioning and security of the website.

5. Base jurídica

The processing of your data is based on:

• Consent of the owner (when submitting the contact form);
• Execution of a contract or pre-contractual steps;

Compliance with legal obligations applicable to the company.

6. Data retention

Personal data is only kept for the period necessary to fulfill the above purposes or until the data subject withdraws their consent. When processing is no longer necessary, the data is securely deleted.

7. Sharing Data with Third Parties

ALPISERV does not sell or share personal data with third parties for commercial purposes. Data may only be shared with:

• Suppliers of technical services (e.g. web hosting, systems maintenance), subject to a duty of confidentiality;

Public entities when legally required.

8. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration or improper disclosure. Only authorized employees have access to personal data and only to the extent necessary for the performance of their duties.

9. Data subjects' rights

Under the terms of the GDPR, you have the right to:

• Access your personal data;
• Request its rectification or deletion;
• Limiting or opposing your treatment;
• Request data portability;
• Withdraw consent at any time, without compromising the lawfulness of the previous treatment;

File a complaint with the National Data Protection Commission (CNPD) if you believe your rights have been violated.

Requests can be made by e-mail to geral@alpiserv.com.

10. Cookies

The ALPISERV website uses cookies to improve website navigation and performance.

• Essential cookies: necessary for the website to function;
• Analytical cookies: used for statistical purposes and to improve the user experience.

You can set your browser to block or delete cookies, but this may affect the functionality of the website.

11. Changes to this Policy

ALPISERV reserves the right to update or change this Privacy Policy at any time.
Changes will be published on this page, indicating the date of the last update.

12. Contact Information

For any questions about this Privacy Policy or the processing of your personal data, please contact us at: geral@alpiserv.com